Sign up for a free MinuteFix account. You will be required to become certified in order to work, and to do so, you will need to pass one test in each of these three categories: technology skills, language and customer service. We will provide you with all the tools you will need to interact with customers and provide remote support.
When you are available to work, simply sign into your account and let us know that you are available. As soon as a customer needs help, you will receive an alert. You will immediately be connected to the customer and a chat session will begin. You will communicate with the customer via chat, request to gain access to a shared desktop if required, and will be responsible to diagnose and solve the customer's technical problem. The MinuteFix Session Manual available in your account will give you detailed step-by-step instructions on working with the customer.
When you have finished the support session, the connection will be closed. You will be paid for every minute of support you provide if the problem is fixed. The amount you earn will be based on your feedback rating. On the 15th each month, you will receive one full payment for all the time you worked.
Feedback and ratings
Rules and policies
After signing up, you will be prompted to follow a certification process which includes taking certification tests in three categories: technology skills, language and customer service. You must pass at least one test in each of these three categories. The technology skills tests will test you on what you know, and what you can provide support on. They range from Windows to Microsoft Office, to a general PC proficiency test. The language test will test your proficiency with language (only English is supported at this time, support for more languages will be available soon.) Lastly, our stringent customer service tests will make sure you are a good communicator and that you can interact well with MinuteFix customers.
Yes. In addition to having a chat window to send the customer information, such as links, you will be put in touch with the customer, over the phone, using Skype. So, you will have to have very good conversational English.
Our certification tests are inspired and modeled after Microsoft certification tests, so if you are already Microsoft certified, you will find it easy to become certified by MinuteFix. In the near future, we will be providing Microsoft certified technicians with an immediate increase in pay rate.
It is imperative that all Certified MinuteFix Technicians remain committed to our customer service standards. Therefore, we require technicians to be involved in only one session at a time. This way complete focus can be given to the customer. You will not be able to initiate more than one session at a time with your certified account.
Yes, we monitor sessions on a strict, random basis. You will not receive notification that your session is being monitored. We will also be reviewing completed sessions in order to study the customer interactions and continue to offer quality assistance and support to the technician community. All remote desktop sessions are recorded in video format. In addition, a team of volunteer mystery shoppers will initiate support sessions and report their results to the MinuteFix Quality Assurance team. We are committed to delivering the best quality support service in the world and carefully monitor the technician community to ensure it. As long as you work hard, have fun and do your best, you will be successful.
MinuteFix has partnered with Skype as its official provider of technology certification for the Skype Prime program. Skype Prime is Skype's global marketplace for skills and services. On Skype Prime, you can get paid for sharing your technology knowledge and talents with tens of millions of people around the world. A regular Skype Prime provider earns 70% of the fees, with the remaining 30% being retained by Skype. Through the MinuteFix Skype Prime partnership, you can earn up to 10% more. So, in addition to making money with MinuteFix, as a MinuteFix Certified Tech you also have privileged access to the Skype Prime marketplace. Learn more about the MinuteFix Skype Prime program.
You can work as little or as much as you would like. You will get paid per-minute for the work you do. The amount you get paid is based on your rating (details about how the ratings work). The per-minute rates work like this:
|Positive rating||You earn (per minute)|
|1 - 49||$0.20|
|50 - 99||$0.25|
|100 - 499||$0.30|
|500 - 999||$0.35|
|1,000 - 4,999||$0.40|
|5,000 - 9,999||$0.45|
|10,000 or more||$0.50|
So, if you have a positive rating of 1,150 you will make $0.40 per minute, which could amount to $24 dollars per hour (keep in mind that there might be times when you might not have a full hour of work.) The more sessions you complete successfully and receive positive ratings for, the more money you will make per-minute. Your rating stays with you for life and is never reset to 0.
Please note that because we want to make you money and bring you all the work you need, we offer a very attractive promotion of 5 free minutes to all our new customers, and if someone is referred by an existing customer, 10 free minutes. You will be compensated for the time you offer support to these new clients, only that you will get paid after the customer gets past the 5 or 10 free minute mark. Therefore, you will not receive the payment right away, but only when the customer begins paying, regardless of who provides the support. The advantage to you is that new customers are worth double positive rating. So, if you get a positive rating from a new customer it will be worth 2 points, rather than one. Happy customers means more money for you and more success for everyone.
So, for example, you provide service to a new MinuteFix customer for 6 minutes. The first five are free for the customer, but you will get paid for them later at a fixed rate of $0.20 per minute regardless of your pay rate. You would get paid for the 6th minute at your normal rate. Let's say you are earning $0.40 per minute, therefore, you would get paid in full for the sixth minute plus $0.20 for that paid-for minute. Let's say the customer returns a week later, and another MinuteFix Certified Technician offers him support for 10 minutes. For each one of those minutes, you will get $0.20 credited towards your account until you get paid the full $2 ($0.40 * 5 = $2.00 which equals 10 minutes of paid-for support at $0.20). You will only get paid when the customer returns and uses the service again. The benefit is that you can quickly raise your positive rating with new customers at a double the speed. Remember, free-minute sessions count for two rating points for each positive rating.
Getting paid is very simple. After creating your My MinuteFix account, you will be able to sign up for the MinuteFix Debit MasterCard. This card works just like a debit card. It will be mailed to you, and your funds for each month will be deposited to your card. Because it is a MasterCard, you can withdraw cash from any MasterCard ATM worldwide, or buy products wherever MasterCard is accepted. Your funds will be available on the 15th of each month, for the previous month. The card costs $10 to setup, and $3 is charged each time your card is loaded. These costs are deducted from your funds when they become available.
You will receive a deposit in your MinuteFix MasterCard on the 15th of every month for the total amount of your previous month. Let say, for example, that you make $1,430 in July, you would get that total deposited in your account on the 15th of August.
MinuteFix offers a customer guarantee that if we cannot fix the problem, they do not pay. This is part of our passionate desire to solve the world's computer headaches, fairly. You should assess every session from the very beginning to determine if there is a solution. If you there is no solution for the problem, the customer will not get billed, and no funds will be received. Please refer to the MinuteFix Session Manual available in your account for more details on assessing a session.
You will be operating as an independent contractor. If you are a resident of the US you will be responsible for your own taxes and all appropriate paperwork.
The online MinuteFix tests certify their knowledge in very specific areas of support. They also test for language, and customer service—two key areas of the MinuteFix service. The tests are developed by leading experts in each field and undergo several rounds of improvements to ensure they are balanced and test the most important aspects of providing support service. The tests consist of multiple choice and written answers. When you begin each test, you will be informed of the time available you will have to take the test, and the specific instructions for the test. You must pass at least one test in each of the three categories (technical skills, language and customer service) in order to be included in the pool of available technicians.
You must pass the necessary technical skills tests to provide service in that unique skill set. So, for example, if you take and pass the MinuteFix certification test for Microsoft Office, you will then receive support questions specific to Microsoft Office. There is no limit to the areas you can cover. The same applies to language: you will be able to provide service to customers who speak the language you are certified in (only support for English is available at this time.) The tests are designed to accurately identify your knowledge in these three areas. Because the customer's rating and feedback will be a critical aspect of your success, it is important that you provide service in the areas you are an expert in.
The following are the rules you must adhere to when taking your MinuteFix certification tests. These rules are strictly enforced:
Violation of these rules will result in the immediate suspension of the MinuteFix account, and the technician will be expelled from the community. Please report any violations by emailing us at email@example.com.
We suggest you refresh your technical knowledge of the specific test you are going to take. The test is made up of theoretical and practical questions. Before taking the test, there will be an outline of the topics that will be covered. Make sure you have plenty of time (the tests range from 15 - 40 minutes) without interruption, and solid internet connection.
The tests are multiple choice and written answers, and vary from 15 to 40 minutes in available time. There are between 30 - 40 questions and you don't get a negative mark for wrong or unanswered questions. Each correct answer gives you 1 positive point. Some questions might have more than one correct answer, you will need to select all the right answers. There are no partial points. All questions have the same mark. At the end, you will receive an overall score and a pass or fail notice unless the test has an open-ended question, which will be graded manually.
You must pass with a 70% average to pass each test.
Your feedback is one of the most important pieces of the MinuteFix service. Each time a successful session ends, the customer will be asked to provide a rating for the session. The options are Positive, Neutral, Negative. The ratings are used to determine your feedback score.
Your feedback score is calculated by adding the number of positive ratings and then subtracting the total negative ratings. Your rating is calculated by dividing the number of positive ratings by your total ratings.
You get positive feedback when a customer is satisfied with the session and gives you a positive mark. The more positive ratings you get, the more money you can make. After rating the session, the customer will be able to rate you in these unique areas: speed, communication, technical knowledge and value. They will also be able to leave a written review. The feedback and rating system helps us reward our best technicians with a higher pay scale, and will allow us to send more sessions to the best performers.
The MinuteFix Certified Technician community is constantly being monitored by the MinuteFix Quality Assurance team. All sessions are recorded and customer feedback is taken very seriously. Random session checks are made on a daily basis to ensure that the best service is being delivered. MinuteFix is very serious about fostering its strong brand as a reliable, top-quality service. We go great lengths to ensure that the technician community is screened and tested, and that the customer service is among the best in the world. Being able to source itself from the world's largest pool of talent (you), we can retain and reward the best players. Our technology ensures that no malicious activity takes place, and our intense monitoring guarantees that any negative behavior is detected and acted upon. Malicious activity will cause the immediate expulsion of the technician from the community. Please report malicious behavior to firstname.lastname@example.org.
The MinuteFix Community Manager is dedicated to helping you succeed. He is always available to answer your questions and concerns, and help you improve as a Certified MinuteFix Technician. You can contact the community manager in any of these ways:
Drew Odom, Community Manager, MinuteFix: